We look forward to serving you with each scheduled appointment. For any reason you feel you are unable to make this appointment, please notify your stylist or the receptionist. As a courtesy to staff and other clients, we require a 48 hour cancellation notice. We fully understand that emergency situations may arise and we are willing to make all efforts to reschedule you appointment. Please give at least a 48 hour notice prior to the date and time of appointment for cancellations or adjustments (you will receive a text reminder at least 48 hour prior to your scheduled appointment). There is a $25 late cancellation fee that must be paid prior to booking future appointments for all appointments canceled or rescheduled withing the 24 hours before scheduled appointment. “No Show” clients and cancelled/rescheduled same day appointments will be required to pay for missed appointment prior to booking future appointments. We appreciate your cooperation in this regard. Showing up for scheduled appointments simply lets us service you better and respects the time of other customers (appointments tend to be fully booked up ahead of time). Thank you for your consideration. All customers who are more than 30 minutes late for scheduled salon appointments will have to reschedule and will be charged a $20+ late fee.
Product Return Policy
We offer a satisfaction guarantee on our retail merchandise. If you find that your purchase doesn’t meet your expectations, please return the item along with the original receipt. The following items are non-returnable: chemical products, make-up, hair pieces, or consignment items. There will be no cash or credit card refunds given; only exchanges (within 14 days of original purchase).
Lost or Stolen Items Policy
We are not responsible for any lost or stolen items. Please, keep all personal belongings close enough for you to monitor.
**Gratuity is not added in any pricing but is left up to the client’s discretion (10-20% is customary).
*We reserve the right to make changes to the above mentioned polices. See management for details.